Refunds & Cancellations

1. Customer cancellations

Tickets are generally non-refundable and non-transferable once payment is successful, unless the event organiser or Book Your Ticket explicitly offers a cancellation window for that event.

If a refundable window is available, it is shown on the event page (hours before showtime). You can cancel from My Tickets with Cancel & refund. The refund goes to the original payment method. After the window closes, only the organiser can cancel.

2. Event cancelled by organiser

If an event is cancelled by the organiser, eligible customers will receive a refund of the ticket amount paid (excluding non-refundable payment gateway charges, if any, as applicable under gateway rules), to the original payment method where possible.

3. Event postponed / rescheduled

If an event is postponed, your ticket usually remains valid for the new date. If you cannot attend the new date, refund eligibility depends on the organiser's policy for that event. Contact us with your booking ID for support.

4. Payment failures & double charges

• If payment fails, no booking is confirmed. Any temporary hold by your bank/UPI app is typically reversed by the payment provider.
• If you were charged more than once for the same successful booking, email us with payment references (Razorpay / Cashfree / PayPal) and booking ID. We will investigate and process a refund for duplicate successful charges.

5. Refund timeline

Approved refunds are initiated within 5–7 business days after confirmation. Banks and UPI apps may take additional time to reflect the credit in your account.

6. How to request help

Email info@letvarsolution.com with:

• Booking ID
• Registered email / phone
• Event name and show date
• Payment gateway and transaction reference (if available)

You can also check tickets anytime on My Tickets.