Book Your Ticket — every feature, explained

When a visitor opens Book Your Ticket, they choose a city (or use location). From that moment, home, events, and venues are scoped to that city — so a Surat buyer doesn’t drown in Mumbai listings.

The home experience uses a featured hero, trending rows, recommended picks, and category carousels so your show can appear in multiple discovery surfaces, not only a single search result.

A header INR/USD toggle helps NRI and tourist audiences understand pricing before they click Book. Search works across events and venues from any page.

The public Events page combines text search with category chips and venue filters. Fans can jump from “all concerts” to “only GMDC Ground” in one tap.

Each card shows a clear starting price so buyers can compare without opening every detail page. One-night shows and multi-date / recurring shows both work in the same list.

Organisers manage categories from admin (Festival, Concert, Comedy, and more) so your brand taxonomy matches how you market the show.

Venues are first-class objects: a public directory by city, capacity, and how many upcoming events are live. A fan researching “what’s on at Sabarmati Riverfront” lands on your shows automatically.

In admin you configure grounds, default seat templates, and open-ground designs that map zones to ticket categories. Event pages can link out to maps for wayfinding.

This reduces repeated “where is the venue?” support and gives sponsors a professional landing surface for the ground.

Seated events: fans select seats on a layout. Unavailable seats (sold or held) are blocked in real time so two buyers cannot claim the same seat.

Open-ground / festival events: fans choose categories (e.g. General, VIP, Early Bird) and quantities against remaining inventory — ideal for large outdoor shows without fixed chairs.

Checkout always collects email + WhatsApp mobile (required). Buyers must accept Terms, Refunds, and Privacy before paying — reducing later disputes.

While payment is in progress, seats / tickets are held for a limited window (about 10 minutes) with an on-screen countdown so inventory is not locked forever if someone abandons checkout.

INR checkout uses Razorpay and/or Cashfree so fans can pay with UPI, cards, and other local methods your gateway enables. The booking only confirms after server-side payment verification (and gateway webhooks for reliability).

PayPal covers USD-oriented buyers. Display currency can show approximate USD while Indian gateways still settle in INR where configured.

Failed or abandoned payments release holds so inventory returns to sale. Successful payment creates the booking, triggers ticket delivery, and shows an on-page confirmation with booking ID.

After payment verification, the platform generates a unique QR token per booking and delivers it through configured channels: SMTP email and OpenWA WhatsApp.

Email includes the ticket details fans need at the gate. WhatsApp reaches the mobile number collected at checkout — critical in India where email is often secondary.

From My Tickets (signed-in wallet or guest booking-ID lookup), fans can show the in-app QR, download a ticket PDF, download a tax/payment invoice PDF, and resend the ticket if the first message was missed.

Signed-in customers can also submit a ticket transfer request (new recipient email/phone) for your team to process — useful for corporate blocks and last-minute guest changes.

Customers choose Email OTP or Mobile / WhatsApp OTP. On first successful verify, an account is created automatically — no separate “register” step.

Signed-in users see all bookings matched to their email/phone in one wallet. Profile changes to email or mobile require a fresh OTP so accounts stay hard to hijack.

Guests who never sign in can still retrieve a single booking with booking ID + email — so you don’t force every buyer through account creation.

Staff open the Scan Gate tool on a mobile device (no special hardware required beyond a camera phone). Each successful scan marks the booking checked-in.

Invalid scans are rejected with clear reasons — already checked in, cancelled, or not matching the event — so queues don’t stall while managers guess.

Scan Logs in admin give you a dispute trail: who was scanned, when, and with what result. Ideal for VIP disputes and sponsor audits.

Event tools: create / edit / archive, posters, recurrence, tax & platform fees, ticket categories or seat layouts, and CSV bulk import for large catalogues.

Ops tools: search bookings, cancel with gateway refund attempt, resend tickets, review sold-out waitlist sign-ups, and read Contact Us form messages in one inbox.

People tools: assign roles (super admin, organiser, manager, gate staff) and scope staff to specific events so gate teams don’t see the whole business.

Platform settings (super admin): keep INR↔USD display rates current for PayPal-facing audiences.

Waitlist: on sold-out inventory, interested fans leave email/phone. When cancellations free seats, your team can work the waitlist instead of losing that demand to competitors.

Refunds: admin cancel can request a refund through Razorpay, Cashfree, or PayPal based on how the order was paid. Refund status is stored on the order for finance follow-up.

Public Refunds & Cancellations and Terms pages set expectations before purchase (checkout requires policy acceptance).

The catalogue is multi-city from day one. You can soft-launch in Ahmedabad, then open Surat or Mumbai when inventory and venues are ready — without a new app.

Fans change city anytime from the header. Marketing can still share one root domain; local relevance happens after city selection.

Combined with venue pages and category filters, touring festivals can publish whole circuits under one brand.

Buyers see Privacy, Terms, Refunds, FAQ, and Contact before and after purchase. The Contact form stores messages for your admin inbox and emails your enquiry mailbox.

A short User Guide walks fans through city → browse → OTP → book → My Tickets. Cookie notice covers essential preferences (city, currency, sign-in).

Account holders can export their data or close their account (DPDP-oriented self-serve). Site metadata, sitemap, robots, and event structured data help Google discover your shows.

At booking, every buyer must enter email and WhatsApp/mobile. Paid orders store those contacts with seats, amount, payment provider, and show date — searchable from the Bookings admin.

Passwordless OTP login creates a customer account and ticket wallet. Bookings matched to the same email/phone appear in one place (My Tickets), so returning fans don’t hunt for old PDFs.

Delivery channels (email + WhatsApp) and optional profile updates (OTP-verified) keep contact quality high. Guests can still look up a single booking by booking ID without a full account.

Contact Us form messages land in your admin inbox and enquiry email. Account holders can export their data or close their account — useful when venues ask about privacy readiness.

Organisers use this layer for: resend ticket, invoice PDF, transfer requests, refund/cancel lookups, and personal replies — without maintaining a separate CRM spreadsheet for every show.

Offers on Book Your Ticket are configured as priced inventory: open-ground categories or seated tiers. Name them the way you market — Early Bird, Super Early Bird, Couple Pass, Day Pass, Add-on, Sponsor Guest — each with its own price and remaining quantity (or seat rows).

Limited-quantity Early Bird sells urgency: when that category sells out, fans move to the next tier. Recurring / multi-date events can reuse the same offer structure across show nights.

Tax % and platform fee stay transparent in the breakdown, so “offer price” still looks professional at checkout. Display currency (INR/USD) helps NRI buyers compare packages.

After purchase, offer buyers get the same WhatsApp + email QR path — your marketing promise ends in a real ticket, not a voucher screenshot in a chat group.

Sold-out demand can still be captured on the waitlist so your next Early Bird drop or extra show has a warm list of interested contacts.

VIP customers: create VIP / Gold / Lounge tiers with their own seat rows or ground zones and premium prices. Gate scan still uses one QR flow, while scan logs help resolve VIP entry disputes.

Family offers: publish a Family Pack / Couple / Kids category (fixed price for a set quantity) or instruct buyers to add multiple tickets under General + Child categories. Open-ground qty mode is ideal for family festivals and garba nights.

Group & corporate: sell a Group / Corporate category in bulk, or fulfil name changes later via ticket transfer requests from the customer account — useful when companies book seats first and assign guests later.

Hospitality storytelling stays on the event page (poster, venue, categories). Your sales team can point sponsors to VIP inventory and family-friendly packs on the same public booking link.

Because every package still collects email + WhatsApp, you can remessage VIP and Family buyers for the next season show — your customer data and offers work together.